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FAQ

Shipping by Mail, Delivery

How can I get my order?

We offer nationwide shipping by mail, and door-to-door delivery. You will be able to select your order fulfillment option during checkout.

Where do you ship by mail?

We offer shipping within the United States.

When will my order be shipped by mail?

We ship orders out on Mondays and Thursdays. We require a minimum of 48 hours to prepare orders for shipment. Our shipping timeline is as follows:

Orders placed on Saturday, Sunday, Monday will be shipped out on the following Thursday. 

Orders placed on Tuesday, Wednesday, Thursday, Friday will be shipped out on the following Monday.

How quickly can you ship my order by mail?

Orders require 48 hours to prepare for shipment, and an estimated delivery time of 1-3 days for shipment. Depending on stock, we may be able to ship out your order earlier. 

Do you ship outside of the U.S.?

For international shipping inquiries, please contact us directly before placing an order. 

How does delivery work?

For local orders, we also offer contactless, door-to-door delivery at a rate of $4 per 5-mile distance from our Centreville establishment. Orders must be made a minimum of 48 hours before delivery. 

Delivery is available: 


Mondays, 10 AM - 2 PM
Thursdays, 10 AM - 2 PM

Receiving cookies
Large orders

Large orders

Do you take large orders?

Yes, we do! Please view custom orders for more details.

About cookies

About our cookies

How should I store these cookies?

Cookies may be stored in an airtight container, at room temperature, and away from direct sunlight if eaten within 7 days. We recommend transferring any cookies you don’t plan to eat immediately to an airtight container and freezing. Cookies should be consumed within 3 months if frozen. 

What's the best way to eat these cookies?

Each cookie flavor is different and offers the best experience under different conditions. For your reference, we've included item-specific guidelines below. Before baking, please ensure you remove the cookies from their individual packaging. 

The Cookie, 4-oz: 

If at room temperature, bake in a 350℉ oven for 2-3 minutes until warm. 

If frozen, bake in a 350℉ oven for 5-6 minutes until warm. 

Chocolate Peanut Butter Chip, 4-oz: 

If at room temperature, bake in a 350℉ oven for 1-2 minutes until warm. 

If frozen, bake in a 350℉ oven for 3-4 minutes until warm. 

Matcha Chocolate, 4-oz: 

If at room temperature, consume as is. 

If frozen, let come to room temperature and consume as is. 

Yuja Sugar, 4-oz: 

If at room temperature, consume as is. 

If frozen, let come to room temperature and consume as is. 

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